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MASCO understands the importance of keeping your aircraft’s downtime to a minimum, so they are available to respond to your needs around the clock, 365 days a year, wherever in the world you fly. Masco is your best source for AOG service.

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▼  Use our easy Application for Employment (download first, then complete and submit).

Resumes can be sent to employment@mascoservice.com or faxed to (817) 488-8918.

Locations and Contact Information

Texas

Texas Facility

850 S. Dooley St.
Grapevine, TX 76051
Phone: (817) 481-8205
FAX: (817) 488-8918

FAA Repair Station No.
UX2R230L

Customer Support / Sales:

Coby Sisco
Clayton Brandt
Buddy Moore

Purchasing:

Jason Atkins

Email: sales@mascoservice.com

Louisiana

Broussard Facility

1344 Smede Highway
Broussard, Louisiana 70518
Phone: (337) 364-0789
FAX: (337) 364-9992

FAA Repair Station No.
UX2D230L

Customer Support/Sales:

Jerry Martinez
Blake Morvant

Danielle Champagne

Email: jerrymartinez@mascoservice.com

GENERAL TERMS & CONDITIONS

F.O.B. POINT:  Grapevine, Texas or Broussard, Louisiana, Depending on inventory location and proximity to the customer.

CREDIT TERMS:  Terms are PREPAY unless Net 30 terms are arranged. Visa, MasterCard, and American Express are accepted.

CREDIT APPLICATION:  If you would like to fill out a Credit Application please use the following link to print and fax one to us. Click Here. Our Fax number is: 817-488-8918

WARRANTY:  The warranty period on overhauls or exchanges is one year from the date of shipment to the customer. The warranty on repairs is 6 months, and only on the repair accomplished.

There is no charge for parts or labor to accomplish repair during the warranty period unless the unit has been abused. Warranty will be denied on any unit which has been opened or altered in the field. MASCO will pay UPS surface ground freight charges for the return of the repaired unit to the customer. This does not include any duties, import fees, brokerage fees or any other charges often associated with international shipments. If any of these charges are incurred, they will be billed to the customer and due on receipt of invoice. The customer will pay any premium freight charges.

LITEF AHRU Exchange warranty is one year. Repaired unit warranty is one year only on the repaired component.

SKY CONNECT PRODUCTS: Refer to Installation Manual or Pilots Guide for warranty.

EXCHANGE CORES:  All exchanges are for like units unless otherwise authorized. Cores must be in an economically repairable condition, as determined by MASCO, and must be returned within two weeks. Otherwise, a rental fee may be charged.

Cores not returned within thirty (30) days will be billed as an Outright Sale unless previous arrangements have been made. The credit term on core bill-back invoices is on receipt.

Cores which have been subjected to use or damage constituting more than the normal “wear and tear” will be returned “As-Is” to the customer. The customer will then have the option of submitting a suitable core or being billed for Outright Sale.

RESTOCK FEE:  MASCO reserves the right to charge a restocking fee on any exchange item returned unused. This fee will amount to twenty percent (20%) of the exchange price, provided the unit is returned in a reasonable period of time. MASCO is under no obligation to accept these units and authorization should be received before returning them.

SUBSTITUTIONS:  MASCO reserves the right to supply parts, interchangeable with the part ordered, when design changes, later specifications, conditions or supply or product improvement make it necessary. In these cases, MASCO will attempt to notify the customer in advance.

INTERNATIONAL ORDERS:  Prices do not include any duties, import fees, brokerage fees or any other charges often associated with international shipments. If any of these charges are incurred, they will be billed to the customer and due on receipt of invoice.

SOP-10, Appendix B, Rev. D PURCHASE ORDER TERMS & CONDITIONS 

1. Our organization reserves the right of final approval of product, procedures, processes and equipment. 

2. All special processes required by this PO must be performed by qualified personnel. 

3. Our organization reserves the right to review and approve the Vendor’s Quality Management System. Standard QMS requirements include: 

a. Vendors providing special processing must maintain a system for validating processes. 
b. Customer-directed sources must operate in accordance with approved specifications and standards as dictated and controlled by the customer in question. 
c. Vendors initially approved for use via Certification (ISO9001, AS9100, AS9120, NADCAP, etc.) must notify our organization of any changes to that certification. 

4. The Vendor shall maintain the proper identification and revision status of specifications, drawings, process requirements, inspection/verification instructions and other relevant technical data. Unless noted otherwise on the face of this order, the latest revision level is to be used. 

5. Our organization reserves the right to approve or specify any designs, tests, inspection plans, verifications, use of statistical techniques for product acceptance, and any applicable critical items including key characteristics. 

6. Our organization reserves the right to designate requirements for test specimens for design approval, inspection/verification, investigation or auditing. 

7. The Vendor is required to: 

a. Notify our organization of nonconforming product. 
b. Obtain our organization’s approval for nonconforming product disposition. 
c. Prevent use of counterfeit parts. 
d. Notify our organization of changes in product and/or process, changes of vendors, and changes of manufacturing facility locations. 
e. Flow down to external providers all applicable requirements, including customer requirements. 
f. Retain all records associated with the Purchase Order for a period of no less than 7 years, unless otherwise specified. 

8. Right of access by our organization, our customer and regulatory authorities to the applicable areas of all facilities at any level of the supply chain involved in the order and to all applicable records. 

9. Vendor shall ensure that relevant personnel are aware of their contribution to product conformity, product safety, and the importance of ethical behavior. 

10. All vendors providing Electrical, Electronic and/or Electromagnetic (EEE) Parts must: 

a. Prevent the use or provision of suspect counterfeit or counterfeit EEE through the use of authorized sources, exclusive suppliers and/or performing appropriate test, inspection or risk mitigation in accordance with accepted customer and industry-recognized standards (e.g., AS6171, AS6081, CCAP-101, IDEA-STD-1010) or techniques designed by the organization’s technical authority to intercept and avoid the use of suspect counterfeit or counterfeit EEE parts. 
b. Disclose if, as an authorized distributor. the distributor is not authorized for the EEE they are providing 
c. Disclose if, as an exclusive supplier, the EEE to be provided cannot be acquired directly from authorized sources 
d. Flow down these and other relevant requirements herein to sub-tier suppliers 

11. All vendors providing soldering services must: 

a. Perform soldering to J-STD-001 or be otherwise approved by our organization. 
b. Soldering inspectors must be trained and certified to IPC-A-610. 
c. Solder alloys used shall be in accordance with J-STD-006 or equivalent. 
d. Fluxes used shall be in accordance with J-STD-004 or equivalent. 
e. Solder paste used shall be in accordance with J-STD-005 or equivalent. 
f. Exceptions to these requirements must be approved by our organization. 

12. All vendors providing calibration services must: 

a. Maintain certification to ISO17025 (or equivalent) or be otherwise approved by our organization. 
b. Provide reporting of “As Found” and “As Left” status if the item is found to be out of tolerance. 
c. Identify calibration standards used. 
d. Utilize calibration standards traceable to NIST. 

13. All vendor documentation for provision of material, products, processes and/or services: 

All certificates of conformance, test reports, or service certifications must contain: 

- Name, address and phone number of Supplier. 
- Date of document. 

Terms & Conditions SOP-10, Appendix B, Rev. D Release Date: 06/20/2022 Approved By: Walter McKelvey 

- Signature, printed name, and title of the certifying person. 
- Complete statement of work performed. 
- Shelf life requirements, including expiration date. 

A. Certificates of conformance must include, at a minimum: 

- Masco Purchase Order number. 
- Part Number(s), serial number(s) and drawing number(s), appropriate specifications (including revision level(s), as specified on the purchase order. 
- Quantity in each shipment. 
- If specification prescribes shelf-life data, the manufacture & expiration date must be reflected on the certification. All shelf-life goods must have a 70% minimum shelf life upon receipt by Masco to be considered acceptable. 
- A statement by the Supplier certifying that material and/or services furnished by Supplier fully conform to all applicable drawings, specifications, and purchase order requirements. Supplier must further certify that all specified test reports and material certifications are on file in Supplier’s facility; available for audit by Masco or their customer representatives. 
- If subcontractor is required to use customer-approved special process sources, the Certification must contain documentation of manufacture by all approved sources. 

B. Certified test reports must also include, at a minimum: 

- Test data. 
- Actual physical test data. 
- Actual chemical test data. 
- Results of any required non-destructive testing. 
- Masco Purchase Order, part number and applicable specifications to include applicable revision level. 

14. Our organization reserves the right to reschedule deliveries. 

15. Our organization reserves the right to cancel a PO at any time. 

16. Shipping Terms:

a. Notification of all shipments is required within 2 days prior to shipment. 
b. Units shipped before scheduled date and without notice will be returned as received at suppliers’ cost. 
c. Masco reserves the right to retain shipments received before scheduled date. Upon acceptance, payment against said shipment will not be paid until 30 days from the original scheduled date. 
d. If Supplier is unable to deliver goods by the scheduled date, Masco may, without liability: (i) reduce or cancel its requirements for any part of the quantity of the goods that cannot be delivered by the scheduled date; (ii) reallocate to another order, or reschedule, any portion of the goods that cannot be delivered by the scheduled date; or (iii) waive the Need Date and accept goods on the date delivered.